Terms of service

Last updated: 21st February 2026

1. Overview

This website is operated by Pigeon. Throughout the site, the terms “we”, “us” and “our” refer to Pigeon.

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

2. Online Store Terms

By placing an order through our website, you confirm that:

  • You are at least 18 years old

  • The information you provide is accurate and complete

  • You are authorised to use the payment method provided

We reserve the right to refuse or cancel any order at our discretion, including where product availability or pricing errors occur.

3. Product Availability

Pigeon pieces are produced in small, limited batches.

If an item is available to purchase on our website, it is in stock and ready for dispatch.

We reserve the right to discontinue products or limit quantities at any time.

4. Product Descriptions & Natural Materials

We take care to describe and photograph our products accurately.

However:

  • Freshwater pearls and natural stones vary slightly in shape, tone and surface

  • Subtle irregularities are part of their natural character

  • Colours may appear slightly different depending on screen settings

These natural variations are not considered defects.

5. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to modify prices at any time without notice.

Payment must be received in full before your order is dispatched.

6. Shipping & Delivery

Orders are dispatched in accordance with our Shipping Policy.

While we aim to dispatch promptly, delivery times are estimates and may be affected by postal services, customs or circumstances beyond our control.

We are not responsible for delays once an order has been handed to the carrier.

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Customers may return eligible items within 14 days of delivery, provided they are unworn and in original condition.

We reserve the right to refuse returns that do not meet these criteria.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Care & Responsibility

Customers are responsible for caring for their jewellery in accordance with our care guidance.

We are not liable for damage caused by:

  • Exposure to water, chemicals, perfume or cosmetics

  • Improper storage

  • Accidental damage

  • Normal wear and tear

9. Limitation of Liability

To the fullest extent permitted by law, Pigeon shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website.

Our total liability in respect of any claim shall not exceed the purchase price of the item in question.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

10. Intellectual Property

All content on this website, including images, text, logos and branding, is the property of Pigeon and may not be used, reproduced or distributed without written permission.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.

13. Contact Information

For any questions regarding these Terms of Service, please contact:

arabellaalexia@gmail.com